Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag a concern? This is where to find us. We cover a lot of ground on kihongames.com — payout speeds, bonus terms, licensing details — and we would rather hear from you directly than have you second-guess something we published.
How to Reach the Team
Email is the best way to get in touch: [email protected]. We read every message that comes in and aim to reply within two working days, though it can occasionally take a bit longer if we're mid-way through updating a batch of reviews.
A short note on what your message is about helps us route it faster — whether that's a factual correction, a general question about how online casinos work, or feedback on a review.
What We Can Help With
- Questions about our rankings — If you want to know why a casino sits where it does, or how we weigh payout speed against bonus terms, ask us directly.
- Corrections — Casino bonus terms, withdrawal times, and licensing details change. If something on the site looks out of date, tell us and we'll check it.
- General site questions — Not sure how RTP works, what a wagering requirement means, or how KYC verification affects your first withdrawal? These are exactly the kinds of questions we're happy to answer, and many are already covered across the site.
- Content suggestions — If there's a topic around real money online casinos you think we should cover in more depth, let us know.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone you know, mention it in your message. We can point you toward self-exclusion programmes and state-level support services, though for immediate help we'd always recommend contacting a dedicated support organisation first.
What We Can't Help With
We're an independent review and comparison site — we don't operate any of the casinos featured here, and we can't process deposits, withdrawals, account verification, or bonus claims on a reader's behalf. If you have an issue with your account, a pending withdrawal, or a bonus that didn't apply correctly, that has to go through the casino's own support channels, which are listed on their respective sites. We can offer general guidance on what to expect, but account-specific issues sit with the operator, not with us.
A Note on What This Site Does
Real Money Casinos researches and compares real money online casinos available to US players, with a particular focus on payout speed, licensing, and bonus value. Some of the casinos we cover pay us a commission if a reader signs up through our site — this never affects how we rank or write about them. Our reviews are based on publicly available information about licensing, banking methods, game libraries, and terms, not on placed bets or withdrawn funds. If you're weighing up which casino fits your needs, our Best Non GamStop Casinos 2026 page is a useful starting point alongside the rankings on this page.
Before You Write In
A few quick checks can save everyone time:
- If your question is about a specific casino's bonus terms, check the casino's own terms and conditions page first — wagering requirements, expiry dates, and maximum cashout limits vary by operator and change periodically.
- If you're asking about withdrawal delays, have your verification (KYC) status handy, as that's usually the first thing that affects how quickly funds move.
- If you believe you've encountered a scam or an unlicensed operator, include as much detail as you can — the casino name, what happened, and when — so we can look into it properly.
Response Times and What to Expect
We don't use automated replies as a stand-in for a real answer. A person on our team reads and responds to every message, usually within two working days. We'll follow up if we need more detail, and we'll tell you honestly if something falls outside what we're able to help with rather than leaving you guessing.
Thanks for taking the time to reach out. Whether it's a correction, a question, or just feedback on how we cover the US real money casino market, we're glad to hear it.